Privacy Policy

Introduction

Citylink Mall ("we", "us", "our") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Collection of Personal Data

We may collect personal data from you in the following ways:

1. When you participate in our events and promotions: Personal information may be collected when you sign up for events, promotions, or contests.
2. When you make a purchase: Information such as your name, contact details, and payment information may be collected during transactions.
3. When you use our website or mobile app: We may collect data such as your IP address, browsing behavior, and preferences through cookies and other tracking technologies.
4. When you contact us: Information provided when you contact us for inquiries, feedback, or customer support.

Use of Personal Data

We use the personal data collected for the following purposes:

1. To ensure safety and security: Monitoring through CCTV for security and operational purposes.
2. To provide and improve our services: Managing your participation in our events and promotions, processing transactions, and providing customer support.
3. To personalize your experience: Analyzing your preferences to tailor our services and promotional offers.
4. To communicate with you: Sending updates, newsletters, and promotional materials about our events and services.
5. To comply with legal obligations: Fulfilling legal and regulatory requirements.

Disclosure of Personal Data

We may disclose your personal data to the following parties:

1. Service providers: Third-party vendors who provide services such as payment processing, marketing, and customer support.
2. Law enforcement agencies: When required by law or to protect the safety and security of our visitors and property.
3. Business partners: Partners with whom we collaborate for joint promotions or events, only with your consent.

Protection of Personal Data

We implement appropriate security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical security, technical controls, and administrative procedures.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

Access and Correction of Personal Data

You have the right to access and correct your personal data held by us. To do so, please contact us using the contact details provided below. We may require you to verify your identity before processing your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at (65) 6339 9913.

By providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, disclosure, and protection of your personal data as described.